Family Support Service

We understand the challenges of raising a family in today’s world and that is why HOT offer a range of family support developed to facilitate families to achieve the best possible start in life.

Family Outreach Worker

Family Outreach Workers provide a universal service for children and their families.  Age range 0-19 years (or 25 if the child has special needs).  They offer early intervention support, guidance and advice, working in partnership with the Children’s Centres, health, schools, parents, carers and others.
We can offer you support with:

  • Confidence Building
  • Children’s behaviour
  • Schooling Issues
  • Breastfeeding
  • Family Learning
  • Parenting
  • Referral to Other Agencies
  • Financial/Debt
  • Activities and Groups
  • Holiday Events and Activities
  • Emotional Support
  • Family Relationships

Family Support Worker for Asylum Seeking Families

Moving into a new area can be hard.  For those families who have been placed into our community as they are seeking asylum we offer:

  • A minimum of three home visits to welcome you to our area and make sure that you are linked in with the services that your family might need
  • Support with paperwork
  • Support to try groups
  • Parenting
  • Emotional support

Peri-natal Mental Health Family Outreach Worker

Your Health Visitor or Midwife may suggest a referral to one of our Peri-natal Mental Health Family Outreach Workers.  If you agree to a referral then we can offer support from 32 weeks of pregnancy until your baby is 1 year old.  This would include:

  • Emotional support
  • Practical help to source equipment and be ready for baby
  • Referral to other agencies
  • Support to access groups and activities
  • An opportunity to learn how to massage your baby
  • Parenting

Family Support Team

The Family Support Team (FST) work primarily with families with children aged 0-19. They offer parenting and emotional support to families in crisis. 
The FST discuss and plan with parents on an agreed piece of work to help clarify where the family needs support.  They will usually visit weekly or fortnightly to give advice and support around:

  • Parenting
  • Family Dynamics and Relationships
  • Budgeting and Home Hygiene
  • Diet and Lifestyle
  • Financial/Debt
  • Confidence Building
  • Referral to Other Agencies
  • Emotional Support

How to Contact the Family Support & Outreach Team

  • Contact Jubilee Children’s Centre, Tel: 01422 434971 or Todmorden Children’s Centre, Tel: 01706 399976 and ask to speak to a member of the Family Support and Outreach Team or enquire about your nearest Family Support Drop-in.
  • Speak to another professional e.g. Health Visitor, Midwife or School.
  • We can offer support to families in different languages including:- Urdu, Punjabi, Czech, Polish and Slovak

What happens after a referral has been made?

  • You will receive written confirmation of your referral within 7 working days
  • You will be contacted to discuss your needs and given advice regarding services available to you both locally and within the Children’s Centre.
  • You will be allocated a worker from the Family Support and Outreach team who will agree with you what work needs to be done.

How Long will a Family Support /Outreach Worker work with me?

  • Until all tasks have been completed and your situation improves.
  • Until you no longer require Family Support


Our family support team also run courses to help families take positive steps forward. The Strengthening Families Strengthening Communities programme looks at positive parenting strategies that help to build relationships between child and parent and manage the types of challenges that children often present.  We also focus on the future of our children, looking at how we might support them towards being healthy and responsible. 


Our priority is about the safety and wellbeing of all children. If you have any concerns about a child you should:-

  • Contact Calderdale’s MAST team on 01422 393336 (or the Emergency Duty Team out of working hours 01422 288000)
  • NSPCC on 0808 800 5000
  • In an emergency dial 999


Please contact the Family Support and Outreach Managers Penny Wilson 01422 342552 or Eleanor Naylor 01706 399976.


We will not share any information without your prior consent unless we believe that this is necessary to safeguard your child(ren).